About us.
1.1 www.rosalita.co.za (“the Website” or “us” or “we”)) is an online shopping facility which enables shoppers to purchase a selection of high-quality items (“the Products”) online. Visitors to the Website are welcome, but in order to shop online with us, shoppers (“you”) must be a registered shopper with the Website.
1.2 The Website is owned and run by Rosalita Fashion (Pty) Ltd, Registration number 2013/126668/07 a company incorporated in the Republic of South Africa and trading as www.rosalita.co.zaza
1.3 In accordance with section 43 of the Electronic Communication and Transactions Act 25 of 2002 (“the ECTA”), our information is set out below:
(a) Company Name: Rosalita Fashion (Pty) Ltd
(b) Registration number: 2013/126668/07
(c) Main business: Clothing Manufacturer & Retailer
(d) Address: www.rosalita.co.za
(e) Address for notices: 1286 Collins Avenue, Waverley, Pretoria, 0186
(f) Telephone number: +27 81 049 7595
(g) Members: List of members is available from queries@rosalita.co.za
(h) Website: www.rosalita.co.za
(i) Email address: sales@rosalita.co.za
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party LinksParty Links
In an attempt to In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Product availability
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the following day provided payment is validated/received before 12:00 hours.
Should the product not be in stock please allow 10-20 working days plus freight transit time. This will allow for manufacturing and delivery.
Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence Rosalita Fashion (Pty) Ltd will contact you via email and provide a revised shipping schedule.
Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Shipping
All orders are delivered via The Courier Guy unless specified otherwise.
Undeliverable packages
Occasionally packages are returned to us. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing
Order processing will not begin until we receive a confirmed order and full payment.
Refunds/Returns Policy
Please also note that Sale Items are not eligible for return and/or refund.
In the rare case that you are not completely satisfied with an item you have purchased, we will happily accept your return. Firstly notify us by email of your intention to make a return. Then all we ask is that you return your purchase in the same condition that you received it (you haven’t worn the items, there are no stains or damages, and all tags are still intact) within 7 days of receiving your order. The condition of garments will firstly be inspected before refunds or exchanges are accepted at the sole discretion of Rosalita Fashion. You can either choose for a full refund or exchange your purchase for something else. If you settle on a refund, the full amount will be refunded via EFT within 30 days of the date of inspection by our management.
Section 44 of the ECT (Electronic Communications and Transactions Act 22 of 2002) of South Africa and/or similar Act applicable in the USA, may be applicable to a Customer transaction. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty.
You must return any goods in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning thegoods) within 30 days of the date of return request.
The original delivery charge will not be refunded and the cost for returning the parcel is at your expense. Please include your order or invoice number in the box of the return so that your refund can be processed.
All returns and transportation costs for returns remain your responsibility. Rosalita Fashion will not be held liable for any loss or damages occurring during the return process. All returns need to be accompanied by a clear copy of the purchase invoice.
Rosalita Fashion (Pty) Ltd reserves the right to change pricing at any time without prior notice.
Should Rosalita Fashion (Pty) Ltd reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 10 days of shipment.
Payment Options
Rosalita Fashion makes use of the
PayFast payment gateway. We accept a variety of payment methods to suit all our customers: Instant EFT, credit cards,
Masterpass and debit cards.
DELIVERY & RETURN POLICY
Delivery
We make use of The Courier Guy for our “Flat Rate” delivery to send you your parcel unless requested otherwise. Once you have placed an order you will receive a Confirmation of your order. We will first check that the stock is indeed available as indicated by our system, as it may happen that quantities might differ due to human error. Do keep in mind that our Signature Collection items are also only made on order and no stock is kept on those particular items. Our in-stock items will be delivered within 2 to 7 working days. Delivery for all orders above R1000,00 will be free of charge unless it is in an outlying area and will also be delivered via The Courier Guy. Should you have any further questions, please contact us.
Banking Details
Bank : FNB
Branch : Jacaranda 270 553
Account Name : Rosalita Fashion (Pty) Ltd
Account No. : 6245 0025 294
Account Type : Current
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Consent
I understand that all the designs and trademarks are registered to Rosalita Fashion (Pty) Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Rosalita Fashion (Pty) Ltd for any civil action or any legal action deemed necessary against me.
Contact Details
Physical address 1286 Collins Avenue, Waverley, Pretoria, 0186
Postal address 1286 Collins Avenue, Waverley, Pretoria, 0186
Email address: – queries@rosalita.co.za
Phone numbers – +27 81 049 7595
