SHIPPING & DELIVERY POLICY

Last updated: 9 November 2026

Rosalita Atelier creates handmade products with care, many of which are made especially for you after your order is placed. Please take note of our production and delivery arrangements before ordering.

1. DELIVERY AREA

We currently deliver physical products within South Africa only. International shipping is not available through our online store.

2. DELIVERY COSTS

• Standard delivery: R130 per order.

• Free delivery: Orders of R2000.00 or more.

Delivery charges are confirmed at checkout before payment.

3. PRODUCTION & DISPATCH

Every Rosalita Atelier piece is made or prepared especially for your order.

Please allow 7-14 working days for production and preparation before dispatch, unless otherwise agreed or notified.

During particularly busy periods, production may take longer. Should this affect your order, we will contact you to discuss the revised timeframe.

Courier delivery time is additional to our production period.

4. COURIER & TRACKING

We use The Courier Guy for deliveries throughout South Africa.

Once your order has been dispatched, we will provide tracking information where available.

Courier delivery times may vary depending on your location and circumstances beyond our reasonable control.

5. CUSTOM & PERSONALISED ORDERS

Personalised or specially commissioned products may require additional production time.

Any timeframe that differs from our standard production period will be communicated and agreed upon when your order is placed.

6. DELIVERY INFORMATION

Please ensure that your delivery address and contact details are correct when placing your order.

If you notice a mistake, contact us as soon as possible at hello@rosalita.co.za.

Additional courier charges resulting from incorrect delivery information or unsuccessful delivery attempts may be charged where reasonable and permitted by law.

7. DELAYED, MISSING OR DAMAGED PARCELS

If your parcel is significantly delayed, missing or arrives damaged, please contact us at hello@rosalita.co.za so we can assist.

For damaged items, please retain the packaging and provide photographs where possible.

We will work with our courier to investigate and resolve delivery problems. Your rights under applicable South African consumer legislation remain protected.

8. UNAVAILABLE PRODUCTS & RETURNS

If we are unable to fulfil your order, we will notify you promptly and arrange a refund in accordance with applicable consumer legislation.

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

9. DIGITAL PRODUCTS

Digital products are delivered electronically and do not require courier delivery. No shipping charges apply to digital-only orders.

10. CONTACT US

Rosalita Atelier

Email: hello@rosalita.co.za
Telephone: +27 81 049 7595
Website: https://rosalita.co.za