Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 21 September 2026
At present, Rosalita delivers physical products within South Africa only.
This Shipping & Delivery Policy applies to physical products purchased from Rosalita Fashion (Pty) Ltd, trading as Rosalita / Rosalita Atelier.
1. DELIVERY AREA
We currently deliver physical orders to addresses within South Africa only.
We do not currently offer international shipping through our online store.
2. DELIVERY COST
Our standard delivery fee is a flat rate of:
R130 per order
Orders with a total product value of R1,500 or more qualify for free delivery within South Africa.
Any applicable delivery charge will be shown at checkout before payment is completed.
3. OUR COURIER
We currently use The Courier Guy for the delivery of our physical orders.
Once your order has been dispatched, tracking information will be provided where available.
Courier delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
If there is a problem with the delivery of your parcel, please contact us at hello@rosalita.co.za and we will assist in resolving the matter with the courier.
4. PROCESSING & PRODUCTION TIMES
Some Rosalita products are available as completed stock, while others are handmade, made to order, personalised or made to a customer's specifications.
For this reason, the time required before an order is dispatched may vary from product to product.
Where a product requires a specific production or preparation period, we will communicate the expected timeframe on the product page, during the ordering process or when confirming a custom order.
Please note that production time and courier delivery time are separate.
Where an agreed production or fulfilment period differs from the ordinary statutory period, that timeframe will form part of the agreement between Rosalita and the customer.
Under section 46 of ECTA, an electronic transaction must ordinarily be executed within 30 days unless the parties agree otherwise. This is particularly relevant to your custom work: if a personalised timber item or custom-sized garment will take longer, the customer should agree to that timeframe when ordering. Government of South Africa
5. CUSTOM & PERSONALISED ORDERS
Custom-made and personalised products may require additional production time.
This may include:
- clothing made to individual measurements or sizing specifications;
- personalised journal covers;
- engraved or customised wooden products;
- leather products made or personalised to individual requirements; and
- other products manufactured according to a customer's approved specifications.
The estimated production period will be communicated before or when the custom order is accepted.
Courier delivery time begins after the completed order has been dispatched.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
Please check these details carefully before completing your purchase.
If you notice an error in your delivery information, contact us at hello@rosalita.co.za as soon as possible.
If the parcel has not yet been dispatched, we will make reasonable efforts to correct the delivery information.
Additional courier charges resulting from incorrect information supplied by the customer or repeated unsuccessful delivery attempts may be charged to the customer where lawful and reasonable.
7. TRACKING YOUR ORDER
Where tracking is available, tracking details will be provided after dispatch.
Please allow a reasonable period after receiving your dispatch notification for the courier's tracking system to update.
8. DELAYED OR MISSING DELIVERIES
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control.
If your parcel appears to be significantly delayed or cannot be located, please contact us at:
We will assist in investigating the delivery with the courier.
Rosalita will not simply regard its responsibility as having ended because a parcel has been handed to the courier. Applicable statutory rights and obligations concerning the transaction remain unaffected.
9. DAMAGED PARCELS
If your parcel or its contents arrive damaged, please contact us as soon as reasonably possible.
Where possible, please retain the packaging and provide photographs of:
- the external packaging;
- the damaged product; and
- any visible courier damage.
This helps us investigate the matter with the courier and resolve the issue.
Nothing in this section limits any statutory rights you may have concerning damaged, defective or incorrectly supplied goods.
10. RISK DURING DELIVERY
Rosalita takes reasonable care to package products appropriately for courier delivery.
Your statutory rights concerning delivery, loss and damage remain applicable and are not excluded by this policy.
For transactions to which CPA section 19 applies, the Act provides that goods to be delivered remain at the supplier's risk until the consumer has accepted delivery. Section 19 itself notes that it does not apply where performance of the transaction is governed by ECTA section 46, which is one reason I prefer the broader wording above rather than making an absolute legal statement on your customer-facing page. Government of South Africa
11. UNAVAILABLE PRODUCTS
If we are unable to fulfil an order because a product is unavailable, we will notify you as soon as reasonably possible.
Where ECTA applies, section 46 requires the supplier to notify the consumer immediately if it cannot perform because the goods or services are unavailable and to refund payments within the statutory period. Government of South Africa
12. RETURNS
Delivery charges and responsibility for the cost of returning a product depend on the reason for the return.
Please refer to our Returns & Refunds Policy for information concerning:
- change-of-mind returns;
- defective products;
- incorrect orders;
- custom-made and personalised products; and
- responsibility for return courier costs.
13. CONTACT US
If you have a question about the delivery of your order, please contact:
Rosalita Fashion (Pty) Ltd
Trading as Rosalita / Rosalita Atelier
Email: hello@rosalita.co.za
Telephone: +27 81 049 7595
Website: rosalita.co.za